Rabu, 01 Desember 2010

Excellent slim case with superb customer service.

SF Matte Black Premium Package

SF Matte Black Premium Package

Update:
Received the new version as promised. It seems to be identical in every way except, the fit is perfect. No creaking, groaning, popping etc. Works as promised. Great follow-up Rearth!
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Original:
As the other 2 reviewers, I was one of the first people to receive my case. I liked the packaging and the way the case felt in my hand. Immediately after I put it on my phone, i noticed the loosened around the volume button. The case creaked, squeezed and popped.

However, that's the bad. There is lots and lots of good. Here' is why I have this product 5 starts and will lower it only if I am disappointed. I called Rearth - spoke with Charlie. He was incredibly helpful. He asked me for my order number and informed me that a new batch has been manufactured with this issue fixed and they will ship it out to me as soon as they receive them free of charge. Furthermore, he gave me a hint on how to get the creaking to stop. Remove the case and flex(HARD!) the left of the edge of the case. I hung up, and immediately received an order confirmation for my new case. It will be shipped next week. Meanwhile, I followed instructions and the creaking, popping etc has 99% stopped.

So in conclusion: great case with a small rectifiable issue, fantastic customer service, and overall a good experience.

I say, give them a chance. I'll update this when the new case arrives.

Get your SF Matte Black Premium Package Now!

7 komentar:

  1. Update:
    Received the new version as promised. It seems to be identical in every way except, the fit is perfect. No creaking, groaning, popping etc. Works as promised. Great follow-up Rearth!
    ---------------------
    Original:
    As the other 2 reviewers, I was one of the first people to receive my case. I liked the packaging and the way the case felt in my hand. Immediately after I put it on my phone, i noticed the loosened around the volume button. The case creaked, squeezed and popped.

    However, that's the bad. There is lots and lots of good. Here' is why I have this product 5 starts and will lower it only if I am disappointed. I called Rearth - spoke with Charlie. He was incredibly helpful. He asked me for my order number and informed me that a new batch has been manufactured with this issue fixed and they will ship it out to me as soon as they receive them free of charge. Furthermore, he gave me a hint on how to get the creaking to stop. Remove the case and flex(HARD!) the left of the edge of the case. I hung up, and immediately received an order confirmation for my new case. It will be shipped next week. Meanwhile, I followed instructions and the creaking, popping etc has 99% stopped.

    So in conclusion: great case with a small rectifiable issue, fantastic customer service, and overall a good experience.

    I say, give them a chance. I'll update this when the new case arrives.

    BalasHapus
  2. Clifton Pollard21 November 2011 04.32

    Full disclosure, I've been a huge fan of Rearth phone cases for a few years now and have bought several for my Nexus S, Galaxy Nexus, and now the LG Nexus 4 cases are no exception. They are some of the best looking (in my opinion, of course) and functional cases on the market:

    - they have been robust enough, in my vast experience dropping phones of all types, to easily withstand the wear and tear of daily use (and more)

    - They are slim so your phone doesn't become a big, ugly, clunky, hot mess. They also manage not to hide any of the Nexus 4's gorgeous face.

    I think my one reproach is that some might find the regular price ($22.99 if I'm not mistaken) a bit intimidating, but I find they are well worth it. Rearth is no stranger to having sales on even brand new models, so if you're hesitating you might want to wait a bit.

    As a company, Rearth has exceeded my expectations by informing me of a potential flaw in the order they sent me (a misaligned hole for volume rocker) BEFORE I had even received it, and they sent me my order a second time at no charge. Exceptional service!

    BalasHapus
  3. David Stephenson29 November 2011 05.32

    I purchased this last week, and so have the newest version with the fit adjustment.

    I had used Rearth cases in the past, and the quality of this one is no exception to what I am used to. While a very simple case, it provides enough protection to the back and the corners that I feel the phone will be safe enough. The edges raise up slightly above the screen to protect from scratches if you set it face down.

    I got the Matte-Navy case, and would comment that the Navy blue color is very dark. Unless you are looking at it in the light, it appears black. I happen to like the appearance quite a bit, but wanted to make a note.

    BalasHapus
  4. I received this case much faster than expected which is a plus. At first I questioned it's durability but yesterday I (unfortunately) managed to drop it about four feet onto a wooden floor. It hit on a corner, bounced a bit, but was unscathed.

    BalasHapus
  5. Buttons must have been updated. Tactile feel is great , NFC and wireless charging work with the case on so its all good!

    BalasHapus
  6. Not a snug fit on the original one I bought but Rearth is sending a replacement when the next revision comes in. Excellent service. Either way, they are going to make sure I'm happy with my purchase. This is what customer service is all about.

    Update: the replacement case fits like a glove. Does what it's supposed to do and protects the phone from scratches. I don't like huge cases so this is exactly what I was looking for. Gives enough grip to keep it from sliding.

    BalasHapus